UDY NET is an Internet Service Provider division registered in 2013 born from its mother company Udy Tec, a Technical support and Maintenance company in business since 2005.

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    UdyNet > Terms and Conditions

    Terms and Conditions

    Welcome to udynet.co.za.
    By using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

    1. Introduction

    UDYNET (“we,” “us,” or “our”) provides wireless internet services and related solutions. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

    2. Eligibility

    Our services are available only to individuals who are at least 18 years old. By using our services, you confirm that you meet this age requirement and have the legal authority to enter into this agreement.

    3. Service Agreement

    • Internet Access: UDYNET offers wireless internet services to residential and business clients. Service availability may vary based on location, network capacity, and other technical factors.
    • Service Speed and Performance: While we aim to provide the best possible service, actual speeds may vary and are not guaranteed due to various factors, including network congestion, technical limitations, and user location.
    • Service Interruptions: Occasionally, service interruptions may occur due to maintenance, network upgrades, or unforeseen circumstances. We strive to minimize downtime and will communicate planned maintenance in advance where possible.

    4. User Responsibilities

    • Equipment: You are responsible for maintaining any equipment we provide, ensuring it is kept in good condition. Any damages due to misuse or negligence may result in additional charges.
    • Acceptable Use: Our services are intended for lawful use only. You agree not to use our service for any illegal, harmful, or disruptive activities, including but not limited to:
      • Engaging in activities that may disrupt network security or availability.
      • Accessing, distributing, or transmitting illegal or harmful content.
      • Reselling or redistributing internet services without prior written consent from UDYNET.

    5. Billing and Payment

    • Service Fees: The applicable fees for services will be provided at the time of registration. By using our services, you agree to pay all charges associated with your account.
    • Payment Terms: Payment is due by the date specified on your invoice. Late payments may incur penalties or lead to service suspension.
    • Refunds: Refunds are generally not provided once service has commenced. However, we may review refund requests on a case-by-case basis for special circumstances.

    6. Privacy Policy

    We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to our collection and use of information as outlined in the Privacy Policy.

    7. Intellectual Property

    All content on udynet.co.za, including logos, graphics, and text, is the property of UDYNET and is protected by copyright and other intellectual property laws. Unauthorized use of our intellectual property is strictly prohibited.

    8. Limitation of Liability

    UDYNET is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes, but is not limited to, loss of data, business interruptions, or any other harm related to service use or unavailability.

    9. Changes to Terms and Conditions

    UDYNET reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

    10. Termination of Service

    We reserve the right to suspend or terminate your service for any violations of these Terms and Conditions or if we are unable to continue providing service due to technical or business constraints.

    11. Governing Law

    These Terms and Conditions are governed by the laws of South Africa. Any disputes or legal matters arising from the use of our services will be handled in accordance with South African law.

    12. Contact Us

    If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

    UDYNET Support Team
    Email: info@udynet.co.za
    Phone: 087 822 1220
    Address: Four Ways Business Park,
    56 Heatherdale Road, Heidedal,
    Bloemfontein.